The Muslim Concept
We take pride in the quality of our products and aim to ensure customer satisfaction.
Returns
Returns are accepted only under the following conditions:
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The product received is defective, damaged, or incorrect
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The issue is reported within 3 days of receiving the item
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The product is unused, unworn, and in its original packaging with the tags
Non-Returnable Items
We do not accept returns for:
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Items damaged due to misuse or improper handling
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Products returned after the stated time period
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Items showing signs of wear or alteration
Refunds
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Once a return is approved, refunds will be processed to the original payment method
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Refunds may take 7–14 working days, depending on bank or payment provider processing times
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Shipping charges are non-refundable unless the error is on our part
Exchanges
Exchanges may be offered subject to stock availability and prior agreed upon terms regarding shipping. Customers MUST contact us before sending any item back.
How to Request a Return or Refund
Please email us with your order number and clear images (if applicable) at:
Email: refunds@themuslimconcept.com
